Find clear, detailed answers to the most frequently asked questions about betting, payments, bonuses, accounts, and support at ad123. Resolve issues yourself — in minutes.
Follow the steps below to claim your ad123 welcome bonus:
Please Note: The welcome bonus is only available on your first deposit. To get the full bonus, deposit up to ৳10,000 before making that first transaction. Full Terms & Conditions Terms & Conditions on the page.
Ad123 supports all the most popular mobile banking methods in Bangladesh. See the full details below:
Important: Use your registered number for deposits. KYC verification (NID or passport upload) is mandatory for your first withdrawal. If you experience any transaction issue, contact support within 15 minutes.
Daily Withdrawal Limit: Up to ৳50,000 per day for standard members. VIP members enjoy higher limits. Wagering requirements must be met before bonus funds can be withdrawn.
After logging in to ad123, head to the "Sports" section to access live matches and real-time scores. Here's what you'll find:
Tip: Using the ad123 mobile app gives you faster score updates and better battery efficiency.
Ad123 supports the mental well-being and responsible betting of its members. There are two ways to close or suspend your account:
Permanent Deletion: To permanently close your account, send a request to our support email. After identity verification, it will be completed within 7 business days. Details: Responsible Gaming
Ad123 offers multiple support channels for members. For the fastest resolution, use Live Chat:
Active 24/7. Average first response time is just 3–5 minutes. Chat in Bangla — find the chat button at the bottom right of the website.
Address: [email protected] – You'll typically receive a reply within 24 hours. Email is best for sensitive matters or sending documents.
Request a callback via Live Chat. Our support team will call you back in Bengali within 1 hour.
97% of common questions are answered on this page. Just type a keyword in the search box above.
Have the following ready before contacting support: Your registered mobile number, account ID, a screenshot of the issue (if available), and the date and amount of the transaction. This helps us resolve your issue faster.
App issues can usually be resolved in a few simple steps. Try the following in order:
If the app isn't working, open ad123.pro in Chrome or Firefox. All features are available on mobile browsers as well. If the problem persists, reach out via Live Chat.
With ad123's Refer-a-Friend program, both you and your friend earn bonuses. Here's how it works:
No Limit: There's no cap on referrals — the more friends you bring in, the more bonuses you earn. However, one person cannot open multiple accounts to claim referrals — if detected, both accounts will be permanently closed.
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Sign up and join millions of Bangladeshi members enjoying the experience.
Get up to ৳10,000 as a Welcome Bonus on your first deposit — applied automatically, no code needed. Plus 50+ free spins on selected slots.
Live betting across 30+ sports with live video streams on selected matches. Place your bets while tracking real-time scores and stats.
Instant deposits via all major Bangladeshi payment methods. Withdrawals are typically processed within 15–30 minutes.
Slots, Live Roulette, blackjack, poker — all in one place. Enjoy top-tier content from the world's leading game providers, including Raging Rhino and Live Mega Roulette.
International-grade SSL encryption and Two-Factor Authentication keep your account and funds secure at all times.
Earn ৳300 bonus for every successful referral — the more friends you bring, the more you earn. Your friend gets a welcome bonus too, so it's a win for both of you.
Our support team is always ready — chat in Bengali and get quick solutions.
Click the chat button at the bottom right of the site. Ask your question in Bangla — you'll get a response within 3–5 minutes.
For complex issues or to send documents, reach us by email. Most cases are fully resolved within 24 hours.
[email protected]Manage your betting limits, Self-Exclusion, and responsible gaming tools on your own.
View Details →Sign up in just 2 minutes, claim a 100% bonus on your first deposit, and start enjoying the best betting experience in Bangladesh.
For 18+ only. Play Responsibly.
The information on this FAQ page is provided as a general guide. Bonus terms and payment policies are subject to change. For the latest details, Terms & Conditions View page.
Responsible Gaming Guidelines →